Delivery

After these dates in some cases, we may be still able to accommodate your pre-Christmas delivery requirements, so please get in touch with us to discuss. Alternatively, you can arrange a collection from us with notice up until and including Monday 23rd December.
Any products ordered after the above dates will be delivered from 2nd January 2025 onwards.

Please note: The sales and customer services departments will not be available for enquiries, information or telephone ordering from 4pm on Monday 23th December 2024 to 8:30 am Thursday 2nd January 2025. Please use the information centre on the website during this period and order your Vufold product directly from the website.

VUFOLD OFFERS A 3 DAY DELIVERY ON ALL TIMBER DOORS & SUPREME EXPRESS ALUMINIUM DOORS

No need to order well in advance, you can order just in time to tie in with other works.

FREE STANDARD UK MAINLAND DELIVERY FOR ORDERS OVER £250**

Delivery is free for orders over £250 to England, Wales and Scotland apart from off-shore locations, including, but not limited to, the Inner and Outer Hebrides, Orkney, Shetland, Isle of Wight, Isle of Man, and Northern Ireland.

We operate a professional 2-man home delivery service with delivery to ‘in area’ mainland UK postcodes within 3 working days on timber and Supreme Express products from the order being accepted. ‘Out of area’ postcodes which include AB (Aberdeen), PH1-15 only, PH16+ (Perth), PA20+ (Paisley), G80 (Glasgow), IV (Inverness), KW (Kirkwall), TR (Truro), DD (Dundee), FK (Falkirk), KY (Kirkcaldy), LL, CT, TQ (Torquay), PL (Plymouth), EX (Exeter), and SA20+ (Swansea), will take between 3 to 5 working days from the order being accepted.

Please note, our 5m & 6m Status & Supreme Bifolds, and Status and Supreme Sliding doors of all sizes are only available on a kerb-side* delivery. 

**A delivery surcharge will apply to the below postcode areas and will be specified at checkout once the delivery address has been added. 
£36 surcharge: AB (all areas); PA24-27; PA32-33; PA36-38; PH16-26; PH31; PH33-34; PH49-50; G81-84; SA20-99 
£72 surcharge: KW1-14; IV1-40; IV52-54; PA21; PA28-31; PA34-35; PA37; PA80; PH32; PH35-40; TR1-20; TR26-27

**A delivery surcharge will apply to Sliding Doors over 3M. 

For windows, roof glazing, composite doors and the aluminium ranges of bifold doors, sliding patio doors and French doors (non-express Supreme and Status ranges) please see the delivery/lead time specified on the individual product page.

When your products have been dispatched, you will be contacted by the Customer Service delivery team who will give you a date and approximate time for the delivery. Delivery time slots will be offered between 7am - 8pm. Every care is taken to ensure these dates and times are adhered to but there may be circumstances beyond our control, such as weather or traffic conditions, that result in a slight delay.

We will assume that when an order is placed, you are willing and able to accept delivery of your Vufold product(s) within the above time frame and day to suit our delivery route.

Given the swift process from when orders are sent to our delivery partner and then brought to you, delivery dates and time slots may be presented to you with little notice. This could come in the form of a text message, email, or phone call. If you have any concerns before delivery regarding communication and availability, please inform us as soon as possible and before your order is dispatched to you

We will try our best to meet the outline delivery schedule but shall not be responsible for any failure to deliver ordered products within these time frames.

Please be aware the delivery company will not take items up or down any flights of stairs.

DELAYED DESPATCH

Once your doors have left our warehouse and have been collected by our transport company, the delivery process has begun and therefore you can no longer delay the delivery. Delaying beyond our delivery time scales may incur extra charges which will be the responsibility of the purchaser. These extra charges will need to be paid for prior to the delivery.**Not available for Supreme Express**

BLINDS ORDERS

Once you have ordered your blinds and we have received cleared payment, we will put them into production and you should expect them to be delivered within 10 days. Please note your blinds will be dispatched separately to any other items you may have ordered. We use a courier service to dispatch the blinds to you who typically deliver between 8am-6pm Monday to Friday. Please be aware we do require you to sign for your blind delivery, however if no one is home when delivery is attempted the courier will leave a card. This will enable you to rearrange delivery directly with the courier for your convenience.

FRONT DOOR ACCESSORY ITEM(S) DELIVERY

Delivery charges for these products may vary depending on product type and the quantity ordered, up to a maximum value of £9.99.
Please see individual product pages for more details.

ACCESSORY ITEM(S) DELIVERY (EXCLUDING BLINDS)

Delivery is charged at £4.99 if under £100 and will be delivered between 2 to 4 working days from order accepted.

24 HOUR COLLECTION FROM OUR WAREHOUSE

Been let down by another supplier or miss calculated your timings, no problem you can collect direct from us with just 24 hours' notice, Monday to Friday only. If you prefer to collect from us, we can have your set of doors ready for collection within 24 hours of your order being received (subject to payment being cleared before collection or by paying cash on collection). 

Should any of the above not meet your delivery/collection requirements, please contact our customer service team on 01625 442 899.

BANK HOLIDAYS AND CHRISTMAS

Normal delivery times are not applicable over bank holidays and Christmas.

CHANGE OF ADDRESS

Once an order has been accepted by Vufold, we will not accept requests for a change of delivery address. The delivery company will only deliver to the address we provide to them, and they also will not accept requests for a change of delivery address.

CHANGE OR CANCELLATION OF AGREED DELIVERY DATE

Once you have been offered and agreed your delivery date, you will incur a charge of £100 if you wish to re-schedule or cancel the delivery. This payment will be required prior to re-arranging the delivery date or deducted from any order cancellation refund.

PRE-DELIVERY

Vufold only uses reputable 3rd party companies for the delivery of our products. Whilst we have very few delivery issues, from time-to-time things can go wrong. The below information is to protect you in the event of any unforeseen circumstances, so it is important our guidance is followed.  

We do not recommend booking your installation until you have received your order and it has been fully checked for any missing or damaged parts. We will not accept liability for any costs incurred due to any delays to your installation. Please ensure you have had this discussion with the relevant person(s), including any other trades prior to booking in the installation.  

Before your delivery arrives, it is important that you have made the relevant arrangements to ensure somebody is available to check and sign for the goods on the agreed delivery date. We recommend this is carried out by you / the original purchaser. If you are giving this responsibility to another person, it is important you advise them to follow the correct procedure when accepting the goods as set out below.

* For kerb-side delivery; our processing team will contact you in advance to discuss the weights and dimensions of your individual order, so you can ensure sufficient people are on hand to safely offload these items.

DELIVERY PROCESS

When your delivery arrives and before you accept the goods into your property, please check the itemised paperwork provided by the delivery company matches the number of items being delivered. Please then check all items to confirm there has been no obvious damage to the packaging and goods by fully inspecting all faces, edges and corners. Please also ensure it is your name and post code printed on the labels on each of the individual items.   

If there are any discrepancies in the quantities of doors / packs received, or packaging damage is evident, and / or there is an incorrect label, please contact our Customer Service Helpline immediately whilst the delivery company is still there. We will then advise you on the best course of action.   

If you have taken delivery outside of our normal working hours or if it is not possible to contact our customer service department, and there are any missing items, and / or damage to the packaging, please clearly record on the delivery company's paperwork what is missing and / or damaged. Accept delivery of your order and contact our customer service department within 72 hours of receipt of the goods.   

* For kerb-side delivery, upon arrival our driver will identify a suitable access point as close to the delivery address as possible, and you must collect your goods from the vehicle. Our driver is unable to assist with the offloading of your goods or assist with getting them into your home.

IMPORTANT: You should never sign the delivery documents as “Unchecked”. Any shortages and / or damages must be noted on the delivery paperwork, no exceptions. We cannot accept any claims for missing items and / or any damaged items if it has not been recorded on the delivery paperwork, regardless of who you have arranged to accept your order.    

If everything is satisfactory with the delivery, the items can then be carried into your room of choice and the delivery paperwork signed accordingly. You should then fully unpack the product(s) and check for manufacturing faults, defects, or missing parts within 72 hours of receiving delivery. You’ll find a full list of the items you should have received in the assembly instructions included within the hardware pack.

Loose glass units can have sharp edges. It is recommended that protective gloves and glass lifters are used when carrying the units into the property.

Please note there is no need to refuse delivery and or return the full set if a component is found to be defective or missing.   

IMPORTANT: We cannot accept claims for any damages, scratched glass, scratched aluminium or missing items after 72 hours following delivery or after installation has begun. 

HANDLING AND STORAGE

The products are heavy and weigh approximately 30kg to 60kg each. They will therefore need two people to carry them.

When storing products before installation, once all items have been checked, they should be re-packed and kept in their original packaging, handled with care, and stored in a dry, ventilated building. Doors and frames should be stored flat on a level surface - not on edge or on end.

Loose glass units should never be placed directly onto hard floors such as concrete, but should be placed on cardboard, sheeting or wooden batons, on edge rather than flat.  The glass should be stored on its edge and at a 3 – 6 degree angle. Glass should not be stored horizontally or on top of each other and should not come into contact with anything harder than itself. 

If you are transporting the goods to an alternative address other than provided on your original order, it is important you fully inspect the goods for any damages or missing items before arranging forwarding transportation. We cannot accept any claims for damages or missing items should the goods have been forwarded on to an alternative location.

IMPORTANT: It is your responsibility to ensure the correct protective and lifting equipment is used when handling the goods. Vufold will not be held liable for any personal injuries sustained during the delivery, handling and storage process. 

HELP AND ADVICE 

If you do need any further help or advice on any aspect of the delivery, please see our terms and conditions, guarantee, cancellation and returns and delivery FAQ's web pages, or contact us; we’d be delighted to help.

We also have useful information available to assist you in our advice centre. Here you will find further guidance on French doors, front door installation and maintenance, internal and external bifold doors, and much more!